Please follow the steps below:

Step 1. Emma, AI Chatbot 💙

• Click on the blue Boma logo on the bottom righthand side of our website
• Select "Order Status"
• Emma will prompt you to include the email address your order was made with
• Receive an update with link on your order

Step 2. Email our Help Team 📧

• If Emma is unable to locate your order, email us at help@bomajewelry.com
• In your email please include your order # and the email address your order was made with

If your order has been shipped, we cannot make any changes or cancel the order. In case your order has not shipped, we will do our best, however we cannot guarantee that we can accommodate your request. Email us with your requests immediately at help@bomajewelry.com.

We apologize for any inconvenience! Please contact our customer service team at help@bomajewelry.com immediately, and we’ll work to resolve the issue by sending the correct item or completing your order as quickly as possible.

Use our register form above so that we can verify your Boma purchase and help you with a repair or replacement in the future. This process ensures that we can validate your Boma purchase and provide assistance with any future repairs or replacements. If you have further questions on our warranty or register process email our team at help@bomajewelry.com.

In order to make your product eligible for warranty coverage register your jewelry so that we can help verify your purchase and assist you directly if you need assistance with a repair or replacement.

By registering your jewelry, you can guarantee that your product is eligible for warranty coverage. This allows us to verify your purchase and provide personalized assistance with any repairs or replacements you might need.

We believe in jewelry that was made to last a lifetime. All Boma jewelry is crafted from the finest raw materials and guaranteed against defects in materials or workmanship from normal use.

*This warranty does not cover tarnish, loss, unauthorized repair, negligence or other factors not due to defects in material or workmanship. Lifetime guarantee does not cover damage due to normal wear-and-tear or abuse as determined by us. 

If you recently bought an item from us and it broke immediately beyond just normal wear and tear, please contact us at help@bomajewelry.com with a detailed description and image of your broken piece of jewelry.

Question: What is Boma's Return Policy?

Answer: We gladly accept returns for items purchased on our Boma Jewelry in their original condition with packaging with 30 days of purchase. Please see important steps on how to process a return below.

Question: How do I process a return?

Answer:

Step 1 To process a return contact our team at help@bomajewelry.com to request a return confirmation. In this step, we confirm your order # and conditions of the jewelry you are requesting to be returned. We also send you a return confirmation note.

Step 2 After your return is confirmed, please send your purchase back to: 41 Dravus St, Suite 20, Seattle WA 98109

Question: What is Boma's Exchange Policy?

Answer: We gladly accept exchanges for items purchased on our Boma Jewelry in their original condition with packaging with 30 days of purchase. Please see important steps on how to process an exchange below.

Question: How do I process an exchange?

Answer:

Step 1 To process an exchange contact our team at help@bomajewelry.com to request a return confirmation. In this step, we confirm your order # and conditions of the jewelry you are requesting to be exchanged. We also send you a return confirmation note.

Step 2 After your exchange is confirmed, please send your purchase back to: 41 Dravus St, Suite 20, Seattle WA 98109

IMPORTANT: Returns or exchanges that are shipped to us without a RETURN CONFIRMATION or that do not follow the above steps in order may risk not being able to be processed.

Return Conditions:

• Our return policy lasts for 30 days from the date of purchase. If 30 days have passed, we cannot offer a refund or exchange.
• To be eligible for a return, your item must be unused, in the original condition you received it, and in its original packaging.
• Non-returnable items include: polish cloths, gift cards, personalized gift message, earring backs, anti-tarnish kits
• A receipt or proof of purchase is required to complete your return.

Refunds:

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few days.

Late or Missing Refunds:

• If you haven’t received your refund, first check your bank account and contact your credit card company, as processing times may vary.
• If you still haven’t received your refund, please contact us at help@bomajewelry.com.

Sale & Pop-Up Items:

• Only regular-priced items are eligible for a refund. Unfortunately, sale items and items purchased at our events or pop-ups cannot be refunded.

Exchanges:

• If you would like to request an exchange, please email us at help@bomajewelry.com. Please include information on your email and order # and the reason for the exchange request.

Shipping:

• To return your product, mail it with its original packaging and sufficient protection to prevent any damage during shipping.
• You are responsible for paying your own return shipping costs. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted.
• Shipping times for exchanged products may vary depending on your location.
• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
• Boma Jewelry's Shipping address: 41 Dravus St, Suite 20, Seattle WA 98109

For items purchased from Boma Jewelry on Amazon, please note that we cannot process returns directly. Please contact Amazon's customer service for assistance. We apologize for any inconvenience.

If you have any questions or need assistance, please don’t hesitate to reach out to us at help@bomajewelry.com.

Please note that before you ship your return or exchange to Boma, you must email our team to receive a return confirmation. Email us at help@bomajewelry.com for assistance.

After your return or exchange is confirmed please mail your item(s) to:

ATTN: Customer Service

BOMA JEWELRY

41 Dravus Street Suite #20

Seattle WA 98109, USA

Get in touch with our customer by email at help@bomajewelry.com. To help us get started on your repair request, please include the following information:

• A description of the item
• How long you have worn the item
• Style number (if known)

If the repair/replacement is covered under the warranty, we will repair or replace free of charge. 

Yes! Boma is happy to recycle any sterling silver or gold jewelry items that you no longer use. Whether they are old, broken or no longer fit your style. Contact us at help@bomajewelry.com and let us know:

• Would you like to recycle Boma items?
• If not, what metals are the items you would like to recycle?

At Boma Jewelry, sustainability is at the core of everything we do, and we’re proud to partner with Ridwell, a company dedicated to reducing waste and recycling hard-to-recycle items. Through this partnership, we offer a responsible way to recycle old or unwanted jewelry. Instead of letting your jewelry end up in landfills, you can send it to us through Ridwell, where it will be properly recycled or repurposed.

By participating in this program, you’re helping to minimize waste and promote a circular economy. Together with Ridwell, Boma Jewelry is committed to reducing our environmental footprint and offering customers an eco-friendly option for disposing of jewelry in a sustainable way.

In our first year in partnership we received over 110 boxes of jewelry from the Seattle area, each weighing over 20 pounds. In total our team processed 1,948 pounds of jewelry or 52,894 items. We sorted the total collection into various groups including repair, renew, donation, and recycling. At the end of our process we diverted over 94.97% (50,249 items) of the collection from landfill.

From this recycling partnership, we were able to recycle 48% of the collection or 25,306 items and received hundreds of original Boma pieces as well. You can read more about how we recycle on our Sustainability Page.

At Boma Jewelry, we are deeply committed to sustainability, and a key part of that commitment is making sure no silver goes to waste. Throughout our entire production process, every bit of silver is reused. When we create new jewelry, any leftover silver scrap from the casting process is carefully collected, melted down, and repurposed into new designs. This ensures that no material is wasted, allowing us to minimize our environmental impact.

Last year alone, we recycled over 1,000 pounds of silver from our manufacturing process. To put that into perspective, that's the weight of 200 house cats or 7,000 smartphones! By reusing this silver, we reduce the need for additional mining and extraction, contributing to a more sustainable, circular economy. Watch a short video on how Boma Jewelry recycles here.

At Boma Jewelry, we are dedicated to using only high-quality precious metals in all of our jewelry. The chart above highlights the four precious metals and the hallmarks associated with them. You’ll find a “925” hallmark on every piece of Boma Jewelry, which confirms that it’s made from sterling silver. Even on our gold jewelry—whether it's gold vermeil or gold-plated—you will still see the “925” hallmark, as these pieces have a thick layer of genuine gold over sterling silver.

Sterling silver, which is 92.5% pure silver, is both durable and beautiful, making it a perfect choice for everyday wear. Our gold vermeil jewelry offers the luxurious look of gold, without the use of base metals like zinc or brass, by layering gold over sterling silver.

By using real silver and gold, we ensure that our jewelry is not only elegant and timeless but also hypoallergenic and safe for sensitive skin, providing you with the highest quality and comfort.

Yes, at Boma Jewelry, we take pride in using genuine stones and seashells in our designs, unless otherwise specified. When you purchase a piece of Boma Jewelry, you can trust that the materials are authentic. If a piece features a non-genuine stone, we always provide clear details about the material used. For example, we may use nano gemstones, which are lab-created stones that offer the same beauty as natural gemstones but with a more sustainable and environmentally friendly approach, or cubic zirconia and other alternatives. Our commitment to transparency ensures that you know exactly what you're getting with every piece of jewelry.

Boma Jewelry is fine jewelry, not costume jewelry. Our pieces are crafted from high-quality precious metals such as 925 sterling silver and gold vermeil. Unlike costume jewelry, which is often made from inexpensive base metals like stainless steel, brass or zinc, fine jewelry like Boma’s is designed to be durable, long-lasting, and safe for sensitive skin. We focus on creating elegant and timeless pieces using real silver and gold, ensuring both beauty and quality that can be worn and cherished for years to come.

What is the difference between fine and costume jewelry?

• Fine Jewelry: Fine jewelry is made from precious metals like gold, sterling silver, platinum, and genuine gemstones. It is designed to be durable, hold its value, and last a lifetime. Fine jewelry is often passed down through generations due to its quality and timeless appeal.
• Costume Jewelry: Costume jewelry, on the other hand, is made from cheaper, non-precious metals like brass, zinc, or copper, and often uses imitation stones like glass or plastic. While costume jewelry is more affordable and trendy, it tends to tarnish, break easily, and is not designed to last over time. Costume jewelry is typically mass-produced and lacks the durability of fine jewelry.

At Boma, we prioritize fine craftsmanship and quality materials, ensuring that each piece is a meaningful and lasting addition to your jewelry collection.

Boma Jewelry is able to offer high-quality fine jewelry at an affordable price due to our commitment to ethical, transparent, and sustainable practices that we have been building since 1981. While big brands also use sterling silver, they often have higher markups due to their luxury branding, retail costs, and large marketing budgets.

At Boma, we focus on providing exceptional value by keeping our processes streamlined. By producing our own jewelry in-house and selling directly to customers, we eliminate unnecessary middlemen, keeping our costs down without sacrificing quality. Our pieces are made from 925 sterling silver and gold vermeil, just like other luxury brands, but at a fraction of the price, making fine jewelry accessible without the luxury price tag.

Additionally, we are committed to sustainability and ethical practices, ensuring that our jewelry is not only affordable but also responsibly made. This allows you to enjoy beautiful, durable fine jewelry at a price you can feel good about.

Boma Jewelry is ethically handcrafted by artisans in Bangkok, Thailand, where we use the ancient lost wax casting process to create intricate, high-quality pieces. This traditional technique allows for precise detailing and has been perfected by our artisans, who have spent decades mastering the craft of working with sterling silver and gold.

Above you can see some of the social programs we offer for our workers. At Boma, we are committed to ethical production, providing above fair wages and a supportive environment for our artisans, who take pride in creating jewelry that is both beautiful and responsibly made.

Yes, all Boma Jewelry is made with high-quality, hypoallergenic sterling silver, making it safe for those with sensitive skin.

Wearing sterling silver jewelry, which is naturally hypoallergenic, is important for both comfort and health, especially for those with sensitive skin. Sterling silver is composed of 92.5% pure silver, making it a high-quality metal that is gentle on the skin. Unlike other base metals or costume jewelry made from materials like zinc, which can contain nickel or other allergens, sterling silver significantly reduces the risk of skin irritation and allergic reactions.

Base metals such as zinc are often used in inexpensive costume jewelry, but they can cause itching, redness, and even more severe reactions for those with metal sensitivities. Over time, these metals can tarnish, corrode, or even leave green marks on your skin, detracting from the beauty of your jewelry and causing discomfort.

Sterling silver, on the other hand, offers a durable, long-lasting alternative that maintains its luster with proper care. By choosing sterling silver jewelry, you not only invest in timeless, elegant pieces but also ensure that what you wear is safe and comfortable against your skin, allowing you to enjoy your accessories without worry.

Yes, Boma Jewelry is both lead-free and cadmium-free. We are committed to creating safe, high-quality jewelry that meets strict safety standards. Lead and cadmium are toxic metals that can cause health issues, especially with prolonged exposure. By ensuring our jewelry is free from these harmful substances, we prioritize the health and safety of our customers, making our pieces safe to wear every day.

Yes, all Boma Jewelry is nickel-free. We use high-quality sterling silver and gold vermeil, which are safe for sensitive skin and do not contain nickel, ensuring that our jewelry is comfortable and hypoallergenic for everyday wear.

Nickel-free jewelry is essential for ensuring that your accessories are safe and comfortable to wear, especially for those with sensitive skin. Nickel is a common allergen that can cause skin irritation, redness, itching, and even painful rashes when it comes into contact with the skin. For individuals with nickel allergies, wearing jewelry that contains nickel can lead to a condition known as allergic contact dermatitis.

By choosing nickel-free jewelry, you reduce the risk of these allergic reactions and can enjoy your jewelry without discomfort. At Boma Jewelry, we prioritize your health and well-being by offering high-quality, nickel-free pieces that are hypoallergenic and safe for daily wear. This commitment to quality means you can wear our jewelry with confidence, knowing it’s designed with your safety in mind.

Yes, Boma Jewelry complies with California's Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986. Proposition 65 is a regulation that requires businesses to provide warnings about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. These chemicals can be present in various products, including jewelry.

At Boma Jewelry, we are committed to ensuring that our products meet or exceed safety standards, including those outlined in Proposition 65. We carefully select our materials and work closely with our vendors and materials to ensure that our jewelry is safe for our customers. None of our products contain chemicals listed under Proposition 65 (some of which include: lead, cadmium, nickel, and arsenic).

We take your safety seriously and strive to provide transparent information about our products. If you have any further questions about Proposition 65 or our compliance, please don't hesitate to contact us.

If you’ve experienced skin irritation or itching from other jewelry brands, you’re not alone. Many people have sensitivities to certain metals commonly used in jewelry, such as nickel. Nickel is often used in metal alloys to make jewelry more durable or to give it a certain finish, but it’s also one of the most common causes of allergic reactions in jewelry wearers.

At Boma Jewelry, we prioritize your comfort and safety by using only high-quality, hypoallergenic materials. All of our jewelry is made with 925 sterling silver, which is nickel-free and safe for sensitive skin. We also use pure metals and responsibly sourced materials, ensuring that our pieces are gentle on your skin while still being durable and beautiful.

Our commitment to using hypoallergenic materials means that you can wear Boma Jewelry with confidence, knowing that it’s crafted to minimize the risk of irritation. So if you’ve had issues with other brands, switching to Boma Jewelry could be the perfect solution to enjoy stylish, comfortable jewelry without the itch. Read more about this topic on our Sustainable Jewelry Blog.

Your Boma Jewelry is made with sterling silver which has been the jewelry standard since the 14th century. Sterling silver is made up of pure silver with a mix of alloys with a small amount of copper. 100% pure silver is not used for jewelry because it would be too soft and not keep its shape. It is the mixture of 92.5% silver with 7.5% alloys that allows sterling silver to offer the luster we love, with durability needed for jewelry and other household goods.

However, naturally over time any sterling silver jewelry exposed to air will tarnish. Usually it is caused by the other metals mixed with your jewelry, typically copper, that makes sterling silver tarnish. The copper reacts to moisture and sulfur in the air, causing the tarnish. Sterling silver will tarnishes faster in areas with high humidity and air pollution. Additionally, chemicals like hairspray, perfume, deodorant, body lotion, bleach, etc., can speed up the tarnishing process.

The good news is that silver can be restored to its original luster with the proper care and cleaning techniques. Read more about 925 sterling silver on our Boma Jewelry blog here.

To keep your Boma Jewelry looking as radiant as the day you bought it, proper storage and care are essential. One of the most effective ways to prevent tarnishing is by using our Anti-Tarnish Kit. This kit includes a biodegradable, air-tight plastic bag and an anti-tarnish strip, both designed to protect your jewelry from air, moisture, and other tarnish-causing elements.

Here’s how the Boma Anti-Tarnish Kit helps:

• Air-tight Storage: The biodegradable plastic bag creates an air-tight environment, preventing exposure to oxygen and humidity, which are the main culprits behind tarnishing.
• Anti-Tarnish Strip: The included strip absorbs moisture and chemicals in the air, ensuring your sterling silver jewelry stays polished and shiny.

For best results, place your cleaned jewelry in the air-tight bag with the anti-tarnish strip when not in use. This simple storage method is the most effective way to extend the life of your pieces and keep them tarnish-free. By taking these extra steps with our Anti-Tarnish Kit, your Boma Jewelry will maintain its beautiful luster for years to come.

Pro Tip: Always clean your jewelry before storing it to remove oils and dirt, which can accelerate tarnishing.

Purchase additional anti-tarnish kits here.

Yes! Achieve a showroom shine with Boma Jewelry’s Professional Grade Polishing Cloth. This extra-large, high-quality cloth is designed to gently and effectively clean your precious jewelry, removing tarnish, dirt, and oils while restoring the natural luster of your pieces. Perfect for use on sterling silver, gold, and other fine metals, this polishing cloth is a must-have for keeping your jewelry looking its best.

Crafted from soft, non-abrasive materials, the Boma Jewelry polishing cloth is ideal for both everyday maintenance and deep cleaning. Its generous size allows for easy handling and thorough coverage, ensuring that even your most delicate pieces are polished to perfection.

Special Offer: Receive this Professional Grade Polishing Cloth for free when you place an order of $100 or more! Simply add the polishing cloth to your cart, and the discount will be automatically applied at checkout.

Key Features:

• Extra-large size for easy handling and thorough coverage
• Professional grade for removing tarnish, dirt, and oils
• Safe for use on sterling silver, gold, and other fine metals
• Non-abrasive and gentle on your jewelry

Purchase them here.

Yes! Keep your Boma Jewelry looking as brilliant as the day you bought it with our Anti-Tarnish Kit. Designed to protect and preserve the beauty of your favorite pieces, this kit includes everything you need to prevent tarnishing and maintain your jewelry’s pristine condition.

The kit features a biodegradable, air-tight plastic bag that provides an optimal storage environment, safeguarding your jewelry from exposure to air and moisture, which can lead to tarnishing. It also includes an anti-tarnish strip, specially designed for the best sterling silver jewelry storage. The strip effectively absorbs and neutralizes tarnish-causing agents, ensuring that your pieces stay bright and lustrous over time.

Purchase them here.

Yes! Boma Jewelry offers earring backs in two high-quality options: sterling silver and stainless steel. Our sterling silver earring backs are hypoallergenic and perfect for those with sensitive skin, providing a secure and comfortable fit. For added durability, our stainless steel earring backs are corrosion-resistant and designed to last, offering a strong hold for everyday wear. Both options ensure that your earrings stay in place while matching your style preferences and skin needs.

Sterling Silver vs. Stainless Steel: What’s the Difference?

• Sterling Silver: Made from 92.5% pure silver, sterling silver is naturally softer, which makes it ideal for those with sensitive skin. It’s hypoallergenic and gentle, reducing the risk of irritation or allergic reactions. However, because it’s softer, sterling silver can become soft and loose over time and may tarnish requiring occasional polishing to maintain its shine.
• Stainless Steel: A harder, more durable metal that does not soften over time. Stainless steel is resistant to corrosion and tarnishing, making it a low-maintenance option. While it’s tough and long-lasting, stainless steel may not be suitable for those with sensitive skin, as it can sometimes cause irritation or allergies, especially if nickel is present in the alloy.

Purchase additional earring backs here.

Sterling silver is a relatively soft metal compared to others like gold or platinum, which makes it more prone to bending under pressure. This softness allows for intricate designs but also means that over time, through regular wear, accidental drops, or improper storage, the posts can become slightly bent. Proper care and storage can help minimize this issue.

If your sterling silver earring post is bent, you can easily fix it at home with a few simple steps. First, grab a pair of smooth-jawed pliers to avoid scratching the metal. Place the earring on a flat, stable surface, and gently grip the bent part of the post with the pliers. Slowly and carefully bend it back to its original position, applying light pressure to prevent damage. Once straightened, check the alignment, and make small adjustments if necessary. To prevent future bending, store your earrings in a jewelry box or on a padded holder. Read more on our Boma Jewelry Blog here.

Boma Jewelry is proud to be based in Seattle, the same vibrant city where we were founded in 1981. Our office is located in the North Queen Anne neighborhood, a beautiful area that reflects the creativity and craftsmanship that Boma is known for. If you would like to schedule a return or pickup, please be aware that we do not accept drop-ins. All visits must be arranged by appointment in advance to ensure we can provide you with the best possible service. We look forward to welcoming you to our space with prior notice. Email us at help@bomajewelry.com if you would like to schedule an appointment.

Yes, we usually participate in pop-ups and events in the Seattle area, particularly during the spring and holiday seasons. To stay updated on where we’ll be and when, make sure to follow us on social media or subscribe to our email list. This way, you'll be the first to know about our upcoming appearances and any special events we have planned!

We’ve designed our packaging to be both practical and reusable. Each piece of jewelry is thoughtfully packaged in a reusable cloth bag, complete with a warranty card and an anti-tarnish kit. When you're not wearing your Boma Jewelry, you can store it in this packaging to help prevent tarnish and keep your pieces looking their best.

Yes, Boma Jewelry offers a personalized gift message option that comes with a gift box and tissue paper. It’s the perfect way to add a special touch to your gift. Kindly note that this is an additional option that can be added to your order on checkout. Add gift wrapping with a personalized message here.

We offer several shipping options including:

Standard Standard (USPS) Ships in 5-7 days | Free for orders $50+

Standard Standard (USPS) Ships in 5-7 days | $5 for orders under $50

2nd Day (UPS) Ships in 2 days | $20

Next Business Day Air  Ships next business day | $45

Currently we ship to all 50 states in the United States of America.

Thank you for your interest in Boma Jewelry! Unfortunately, we currently only ship within the United States. We apologize for any inconvenience this may cause to our customers outside of the USA. We truly appreciate your understanding and hope to serve you in the future.